Privacy Policy

Welcome to Truckia. Your privacy is important to us. This Privacy Policy explains how SR Transport Management Services Private Limited (“Truckia”, “we”, “our”, “us”) collects, uses, stores, and protects your personal and vehicle-related information when you use our website, mobile applications, GPS tracking services, and VLTD devices.

By accessing or using our services, you agree to the terms of this Privacy Policy.

a) Personal Information

• Name, Mobile Number, Email Address
• Company/Fleet Owner Details
• Billing & Payment Information
• Address and Location Details

b) Vehicle & Device Data

• Real-time GPS location data
• Vehicle number, route, speed, ignition status
• Driver behavior & trip history
• Device ID and SIM details

c) Technical Information

• IP address, browser type, device type
• Cookies and usage data
• Login credentials and access logs

d) Payment Information

We may collect limited payment-related details when you make transactions. However, sensitive financial information (card details, CVV, etc.) is securely processed by third-party payment gateways and is not stored on our servers.

• Providing GPS tracking and fleet management services
• Ensuring AIS-140 & government compliance (VLTD)
• Improving service performance and user experience
• Sending alerts, notifications, and updates
• Customer support and issue resolution
• Billing, invoicing, and payment processing
• Legal and regulatory compliance

We do not sell your personal data. However, we may share information with:

• Government authorities (as required for AIS-140/VLTD compliance)
• Payment gateway partners for secure transactions
• Cloud hosting and technical service providers
• Law enforcement agencies if required by law

We implement appropriate security measures including:

• Secure servers and encrypted communication
• Role-based access control
• Regular monitoring and system updates

However, no system is 100% secure, and we encourage users to protect their login credentials.

Our website uses cookies to:

• Improve user experience
• Analyze traffic and usage patterns
• Remember user preferences

You can disable cookies through your browser settings.

Our website or services may integrate with platforms such as Facebook (Meta) for login, advertising, or analytics purposes.

• We may collect limited data such as profile name, email, and interaction data.
• Data collected via Facebook is governed by both this policy and Facebook’s privacy policies.
• Users can manage permissions directly through their Facebook account settings.

We use secure and compliant third-party payment gateways.

• All transactions are encrypted
• We do not store card/banking details on our servers
• Payment data is handled as per RBI and PCI-DSS guidelines

We retain your data:

• As long as your account is active
• As required for legal, regulatory, and operational purposes

After that, data may be securely deleted or anonymized.

You have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (subject to legal requirements)
• Withdraw consent where applicable

To exercise these rights, contact us at the details below.

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

Truckia reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

For any questions regarding this Privacy Policy, please contact: